Heatrite will repair or replace any Oztent product if that product requires repair due to a manufacturing or materials defect (such as water leaks, faulty stitching, delamination, faulty zips, faulty fittings or faulty material) appearing and notified to Oztent within the following warranty periods:
Furniture – 5 years from date of purchase
Tents & Awnings – 2 years from date of purchase
Any other product – 1 year from date of purchase
Exclusions – This manufacturer’s warranty is limited to manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, dragging , abuse or misuse, accidents, falling objects, improper setup, burn holes, extreme weather or damage caused by insects, animals or children.
How to make a claim – To make a claim on this manufacturer’s warranty please return your product to Heatrite at the address below. You must provide the original proof of purchase. All transport costs related to returning the product for assessment or repair under this manufacturer’s warranty is payable by the customer.