Terms and Conditions

You can feel completely safe shopping online with Heatrite.

  • Heatrite (Bowaters Plumbing Co Ltd) has been in business since 1964
  • We adhere to and abide by the New Zealand Fair Trading Act, and the New Zealand Consumer Guarantee Act.
  • We use Anz Banks secure banking and credit card facilities.

Terms and conditions contained within this document govern the use of Heatrite’s Online Service. You can access these terms and conditions at any time by clicking the “Terms and Conditions” link at the bottom of any page on this site.


Payment for goods will be processed at the time of order placement. An order is placed on our website when you add a product/s to your shopping cart and proceed through the checkout process. Once you have entered or selected delivery , billing and any other relevant details, entered payment details and submitted your order, you will be transferred to a confirmation page thanking you for your order. A more detailed confirmation message will be sent to the email address supplied.
If we cannot supply items from your order for any reason, you will be notified via email and refunded in the manner in which you paid.
Heatrite uses the Hosted Payment page solution from DPS to process online orders and ensure all customers enjoy a safe and secure online shopping experience. DPS is committed to protecting the security of your data through the use of industry standard data encryption technology.



Prices shown on this site are in New Zealand dollars (NZ$) and include GST(15% Government Sales Tax). All prices are correct at the time of publication, however we reserve the right to alter prices at any time, for any reason, without notice.



The 1993 Consumer Guarantees Act sets out minimum standards for goods sold by Heatrite’s Online. In the event that goods are deemed of unacceptable quality or faulty, we have the right to repair, replace or provide a refund. We recommend you read the labels on the goods carefully before using the goods.



At Heatrite we understand that for some people buying online can be a daunting experience. We want to put your mind at rest and offer you a no questions asked 10 exchange policy on all website purchases. If for any reason you wish to return an item purchased from Heatrite online, simply notify us within 10 days from the date of sale and we will happily exchange if for another item or give you a store credit for up to the same value, no questions asked.

  • Returned goods must be in original condition and supplied with packaging and warranty cards. Items must be unused and not damaged in anyway.
  • Heatrite do not cover the cost of return shipping, and are not liable for any damage or lost during return shipment.
  • For any goods found to be faulty we will fulfil our obligations under the Consumer Guarantees Act 1993

Please note that Heatrite can cancel any order up until the time it has been delivered to your specified delivery address. In the event of such a cancellation, you will be notified as soon as possible and a refund will be processed in the manner in which you paid. If Heatrite cancels your order for any reason, neither you nor Heatrite will be under any futher obligation to one another.



From time to time Heatrite may provide content and information of interest to children. However, no one under the age of 13 years may provide personal information and no one under the age of 18 may place an order using the Service.



We reserve the right to modify or discontinue, temporarily or permantely, this website (or any part thereof) at any time, for any reason, without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuation of the website.



Other than connecting to Heatrite’s Online by HTTP requests using a web browser, you may not gain access to Heatrite’s website servers. You agree not to disrupt, modify or interfere with the Service or associated software, hardware or servers in any way. You also agree not to modify any content on Heatrite’s website or use our site in an inappropriate way.



All copyright and other intellectual property within this site is protected by Heatrite. You may not copy or display for redistribution to third parties, any portion of this site without the express permission of Heatrite.



While we endeavour to ensure all information contained within this site is accurate, errors and omissions may occur. Heatrite does not accept any liability, direct or indirect, for any loss or damage, which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site.
You are solely responsible for the actions you take in reliance on the content on, or accessed through this site. Heatrite reserves the right to change, move or delete any material contained within this site at any time, without notice.
Heatrite shall not be liable to you or any third parties for any direct or indirect, consequential or punitive damages allegedly resulting from your access to or inability to access the Service.



We reserve the right to modify, update or amend these Terms and Conditions at any time, without notice.



If you have any queries to these Terms and Conditions please don’t hesitate to contact us